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  1. Cindy215's Avatar
    I changed to a pin while around someone I didn't trust. Now that I'm not there, I tried to remove it but it was greyed out. I've read many forums and cannot find an answer. One said to change to a password and that would allow the change to swype - it didn't. Now the security section has disappeared and only gives the option to encrypt.

    I can't Clear Credentials because it is greyed out. I've read through dozens of feeds and none of the answers apply. I can follow directions but I'm not the most tech-savvy person.
    11-21-2014 10:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! So you're unable to go to Settings>Security any more? If you can, go to the Device Administrators section and see if there is anything besides Android Device Manager that is checked. If so, uncheck those other apps. Then try changing your unlock method again.
    11-21-2014 11:13 AM
  3. Cindy215's Avatar
    The Device Administrators only lists Android Device Manager. It is checked, nothing else is.
    11-21-2014 11:49 AM
  4. B. Diddy's Avatar
    That's strange. Try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data:
    11-21-2014 12:49 PM
  5. Cindy215's Avatar
    I have cleared the cache partition. The security options still only list Encryption, the Clear Credentials is still greyed out, and Device Administrators still only shows Android Device Manager.
    11-21-2014 01:12 PM
  6. B. Diddy's Avatar
    Do you connect to a secure company email using your stock Email app? Wondering if that might also force some kind of security protocol.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    11-21-2014 02:32 PM
  7. Cindy215's Avatar
    No I only have personal email accounts on the phone. Both Yahoo and Gmail.
    11-21-2014 03:19 PM
  8. B. Diddy's Avatar
    I'm stuck. Can you show us a screenshot of your Settings>Security screen (or where it should be)?
    11-21-2014 04:02 PM
  9. Cindy215's Avatar
    Thank you for all of your how-to links. They are helping! Let me know if you need screen shots of anything else.How do I remove the security options on my S3?-screenshot_2014-11-21-19-56-30.jpg

    Posted via the Android Central App
    Attached Thumbnails How do I remove the security options on my S3?-screenshot_2014-11-21-20-02-56.jpg   How do I remove the security options on my S3?-screenshot_2014-11-21-20-03-09.jpg  
    11-21-2014 07:11 PM
  10. B. Diddy's Avatar
    I'm not quite sure what happened. When you set the PIN code back then, do you remember how you did it? Did you go to Settings>Security​, and select the screen lock option?
    11-21-2014 10:01 PM
  11. Cindy215's Avatar
    Yes thats exactly what I did. Im trying to avoid to a factory reset. Can you think of something else to try or is that the only option left?

    Posted via the Android Central App
    11-21-2014 10:38 PM
  12. Golfdriver97's Avatar
    I honestly think a reset is the next step. Back everything up that you can.
    11-22-2014 12:25 AM
  13. B. Diddy's Avatar
    What happens when you tap "Security Policy Updates"?
    11-22-2014 12:26 AM
  14. Cindy215's Avatar
    All of the updates are current.

    Posted via the Android Central App
    Attached Thumbnails How do I remove the security options on my S3?-screenshot_2014-11-22-08-12-05.jpg  
    11-24-2014 05:52 AM
  15. Cindy215's Avatar
    I ended up doing a factory reset. The security password is finally gone. Thank you for all of your help! I wouldn't have know what other options to try before my last-ditch effort.
    B. Diddy likes this.
    11-24-2014 09:42 AM

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