1. jjsang's Avatar
    How do I get rid of the Verizon apn, will this help me get my network back?

    Posted via the Android Central App
    Attached Thumbnails from verizon service to family mobile I tried everything I NEED HELP!!-screenshot_2014-11-29-15-47-50.jpg  
    11-29-2014 02:49 PM
  2. Rukbat's Avatar
    The APN your phone is using is the t-mobile APN. Are you sure the values in there are correct? Are you sure your phone can use the TMobile data frequencies? Are you sure you have it set to use the right settings (GSM, WCDMA, etc.)? Unfortunately, Walmart employees are worthless for this, and I don't know if a TMobile store will help you.
    11-29-2014 03:14 PM
  3. jjsang's Avatar
    It should be all correct I went to the my family website, but still no dice, and I agree with u about the wal mart employees lol

    Posted via the Android Central App
    11-30-2014 04:42 PM
  4. Rukbat's Avatar
    According to their site, you can call 611 from your Family Mobile phone or 1-877-440-9758.
    11-30-2014 05:06 PM
  5. LaffingRN's Avatar
    . Verify and update the APN settings

    From the Home screen, press the Menu key.
    Touch Settings.
    Touch Wireless & Networks or Wireless Controls.
    Note: Depends on software version.
    Touch Mobile Networks.
    Touch Access Point Names or APNs.
    If there is a Family Mobile (or T-Mobile) APN, touch it. If not, press the Menu key, and touch New APN.
    Verify and update the following settings for the Data APN:
    Name: Family Mobile (or T-Mobile)
    APN: Choose one of the following:
    web.omwtoday.com OR
    Proxy: <Leave blank>
    Port: <Leave blank>
    Username: <Leave blank>
    Password: <Leave blank>
    Server: <Leave blank>
    MMSC: http://wirelessfour.mmsmvno.com/mms/wapenc
    MMS proxy: <Leave blank>
    MMS port: <Leave blank>
    MMS protocol: WAP 2.0 (Most phones do not have this field)
    MCC: 310
    MNC: 260
    Authentication type: <Leave blank>
    APN type:<Not set> OR Internet+MMS (depending on software version)
    Important: The APN type must be entered EXACTLY as shown.
    Note: On some Android phones, this field must be selected rather than typed. On these phones, choose the option for Internet + MMS
    APN protocol: Ipv4
    Enable/disable APN: APN Enabled
    Bearer: Unspecified
    Press the Menu key.
    Touch Save.
    In the list of APNs, delete all others that appear if possible.
    Exception: Do not delete the FOTA APN.
    To delete an APN, follow these steps:
    Touch the APN you want to delete.
    Press the Menu key.
    Touch Delete APN.
    Select to activate the Family Mobile or T-Mobile APN with the correct settings. A green circle will indicate it is activated.
    Turn the phone off and back on.
    Test the data connection and access the web to verify it is working correctly. If not, repeat steps above to edit the APN to set the APN type to <blank>.

    As for getting rid of the verizon APN, I believe that is a nope! It's a verizon phone so it's locked in there, just save your apn and make sure you have the bubble next to the family mobile network clicked. The voicemail function may be hinky as well, try dialing 123 and make sure your touchtones are set to long otherwise they may not work during playing voicemails.
    06-01-2016 08:56 PM

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