Samsung repair sent me back a 16gb instead of 32gb S4
Hi everyone, I'm having a huge problem with Samsung customer service and need help on what I can do next. I sent in my phone for repair due to the phone not powering on and they sent me back a working phone. However, my memory states now that the total capacity is 16gb when my phone was a 32gb model. It even states in the sticker on the back that it is in fact a 32gb model but Samsung reps keeps on stating that a 32gb model was never offered. I bought my phone thru AT&T and they also contacted them to check with them if they offered a 32gb model but as usual, AT&T reps don't know any better and they are stating the same, that they never sold a 32gb model of the S4. I even found an AT&T news article on their blog when the phone went on sale and it shows the 32gb option priced at $249.99, however the rep said they couldn't go to the site. Also, the phone is the same since the imei is the same one I sent them so it's definitely the same phone. In addition, when I check the samsung repair status website, it states that they replaced the lcd and a "component" but the rep fails to tell me what that component is and says that it's only accessible to the repair technician which they can't get in contact with. What can I do? I'm running out of options, and I refuse to let this problem go unsolved. Is there another Samsung department I can contact.
Hi everyone, I'm having a huge problem with Samsung customer service and need help on what I can do next. I sent in my phone for repair due to the phone not powering on and they sent me back a working phone. However, my memory states now that the total capacity is 16gb when my phone was a 32gb model. It even states in the sticker on the back that it is in fact a 32gb model but Samsung reps keeps on stating that a 32gb model was never offered. I bought my phone thru AT&T and they also contacted them to check with them if they offered a 32gb model but as usual, AT&T reps don't know any better and they are stating the same, that they never sold a 32gb model of the S4. I even found an AT&T news article on their blog when the phone went on sale and it shows the 32gb option priced at $249.99, however the rep said they couldn't go to the site. Also, the phone is the same since the imei is the same one I sent them so it's definitely the same phone. In addition, when I check the samsung repair status website, it states that they replaced the lcd and a "component" but the rep fails to tell me what that component is and says that it's only accessible to the repair technician which they can't get in contact with. What can I do? I'm running out of options, and I refuse to let this problem go unsolved. Is there another Samsung department I can contact.