I have a Samsung Galaxy S5, I dropped it & the screen is now completely black. There is one 'C' shaped crack which upon speaking to Telstra advised the LED screen is damaged & will cost too much to repair, I now have a new S5. I have removed all of my photos, video, music & documents from the old phone memory & removed my SD card....is there any way I can hard reset it before I send my damaged phone back to Telstra? I am concerned about privacy issues, my email, Ebay, Facebook accounts are all open... I can still finger scan & the phone responds, so that I can get into the phone memory when connected to the computer but that's it, I can't see anything on the screen at all. H E L P!!