1. Alex Buckley1's Avatar
    I have a Note 2 and it updated the software version to 4.4.2

    However my g/f has the same phone on the same network but it says its up to date on version 4.3

    Anyone have any ideas why this would be?

    12-07-2014 09:36 AM
  2. MaLik Hadi's Avatar
    reboot her phone then check

    Posted via note 3
    12-07-2014 09:38 AM
  3. Alex Buckley1's Avatar
    Hi Malik, tried it but no good. Any other ideas?
    12-07-2014 12:29 PM
  4. Rukbat's Avatar
    The update is sent out in batches. Her phone might not be in the present batch. (It's to prevent internet congestion by having 100,000 phones trying to update at the same time.)
    12-07-2014 05:05 PM
  5. Alex Buckley1's Avatar
    Hi Rukbat, that what I though it was at first. However, it's been a number of months so I don't think that is the answer.
    12-07-2014 06:12 PM
  6. Rukbat's Avatar
    Have her bring it into the carrier (or the Samsung desk at a Best Buy) and ask them to flash the update.
    12-07-2014 11:05 PM
  7. Alex Buckley1's Avatar
    Thanks Rukat
    12-08-2014 06:44 AM

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