1. heddy c's Avatar
    my touch screen all of a sudden wont respond when i need to unlock my phone. it wont let me turn off or reset my phone either. the screen responds to home page, and back button (which then the pin screen comes up) and volume control. can someone help me get into my phone?
    12-19-2014 08:37 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. What phone do you have? Did you get it through a carrier? You might be able to take it to them, and they might be able to bypass the device lock for you.
    12-19-2014 09:22 AM

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