[AngelDove1024]

His phone will not hold a charge, he cannot reply to text messages anymore, there are little RED stars beside each text message (sometimes one star, sometimes more) and he cannot open the text messages. He has had a lot of trouble with is phone and the phone company ( US Cellular) gives him the run around and tells him there is nothing they can do. Can you explain all this please? Thank you, in advance, if you can.

[belodion]

Welcome to the forums. Don't worry, we're used to smartphones that give trouble.
Tell us more about it. What make and model is it, was it bought new, how long has your friend used it, what sort of plan or tariff is he using, etc? The more you tell us - within reason - the more we may be able to advise.

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[Rukbat]

And he can read sites like Top 364 Complaints and Reviews about US Cellular - there are a few of them. US Cellular doesn't seem like the greatest company to have to deal with.

[SmaugHat]

The red stars just mean the text didn't get successfully sent. They will also appear on the header if any text in the conversation failed.