1. gkari's Avatar
    Galaxy S4 mini: Used correct screen lock password (I can see it so I know it is correct) but still locked out. Just before that I had pressed the "settings" key on the keyboard by mistake (did this cause the problem?). Tried 5 times got "try again in 30 seconds" message, reset phone, tried again, still doesnt work.
    Can anyone help me - I dont want to do a factory reset!
    Thanks in advance!
    12-28-2014 06:28 AM
  2. belodion's Avatar
    Welcome to AC.

    Is this a device that does a Factory Reset if you enter the wrong code a certain number of times?
    If not, you should be prompted after several wrong entries to use your Google account details to gain entry.
    Do you happen to know which of those two?

    Posted via the Android Central App
    Golfdriver97 likes this.
    12-28-2014 07:47 AM
  3. MaLik Hadi's Avatar
    use your google account to unlock it

    Posted via note 3
    12-28-2014 11:45 AM
  4. Rukbat's Avatar
    And if you can't remember your Google account password, go to Google Account Recovery.
    12-28-2014 12:13 PM
  5. gkari's Avatar
    belodion: I did not get a prompt to enter my Google account. Does this mean it automatically did a reset? But then I dont understand why the enter password screen keeps coming up. I still cant get into the phone ... Any other ideas? Thanks for the quick answer, BTW
    12-28-2014 12:39 PM
  6. gkari's Avatar
    How do I do that? went online on laptap to google could not find a way to get to my phone.
    There is no field where I can put the Google account info
    12-28-2014 12:44 PM

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