1. emmythestrange7's Avatar
    I plug my phone into my laptop and the device manager window pops up. At the bottom, it says "An Internet connection cannot be established", therefore I can't download or install. My internet is working fine. Can anyone tell me why it won't work?
    01-05-2015 12:54 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Do you have moto drivers installed on your PC?
    01-05-2015 08:59 AM
  3. emmythestrange7's Avatar
    No, I don't. I've never heard of it before.
    01-05-2015 12:32 PM
  4. Golfdriver97's Avatar
    The drivers help your PC and device communicate. I think you can find them on Motos website. And as I recall, there are drivers for 32 and 64 bit systems, so make sure you install the proper ones.

    From an AOSP M8
    01-05-2015 03:06 PM
  5. emmythestrange7's Avatar
    Can you give me a link on where to download it? I looked up "moto drivers" and got here: motorola-global-portal(dot)custhelp(dot)com/app/answers/detail/a_id/88481

    I just installed it, thinking this was it, but I don't think it is because MDM is still not working.
    01-05-2015 04:05 PM
  6. Golfdriver97's Avatar
    I think that is the right link. The missing drivers were a guess as why everything wasn't working. What PC do you have?

    From an AOSP M8
    01-05-2015 04:49 PM
  7. emmythestrange7's Avatar
    Toshiba Satellite C55D-A
    01-05-2015 05:01 PM
  8. Golfdriver97's Avatar
    Running windows? What version?

    From an AOSP M8
    01-05-2015 07:28 PM
  9. emmythestrange7's Avatar
    Windows 8.
    01-05-2015 08:00 PM
  10. Golfdriver97's Avatar
    I am not really sure what to suggest. I know Win8 can be fussy about drivers.

    From an AOSP M8
    01-05-2015 10:26 PM
  11. emmythestrange7's Avatar
    OK, thank you for your help.
    01-06-2015 11:30 PM
  12. AZgl1500's Avatar
    I wanted to throw you a funny and suggest that you "upgrade to Win7Pro" which is what I am using.

    You will need specific USB drivers for the PC so that it can recognize the phone.

    Now, since you first installed USB drivers for your phone when you first hooked it up........ oops, you didn't realize you did....... Microsoft did it for you, and it made a bad choice that does not work.

    You now need to uninstall the USB device drivers that Win8 put in for you.

    follow the first 3 links and read all of them before you do anything.

    now, uninstall the USB drivers for the Moto phone.
    Once you have that done, you can install the correct drivers that you downloaded from Moto

    now, you can plug the moto into the pc and it should recognize it and open Windows File manager.

    Golfdriver97 likes this.
    01-07-2015 12:01 AM
  13. binovc's Avatar
    I have the exact issue with WIN XP SP3, so the problem is not just inherrent with 8.1.
    I plugged my phone into my PC today and get the same message. I'm trying to move pics from phone to computer.
    I downloaded drivers to a folder on my pc, but so far that's where I'm still stuck at (don't know what to do with the drivers).
    I downloaded the drivers from:
    (I would post the link but the forum won't allow me to. If you google "motorola device manager internet connection cannot be established" the link was listed in the top result - "Motorola Device Manager Won't Install!!!")
    There are only two downloads there, one for Windows and one for Mac.
    Anyway I'm posting because I noticed this was actually a current topic. I'm still working on mine, and I'll be checking back here for updates.
    01-10-2015 10:06 AM
  14. SK14's Avatar
    I have the same issue which has started recently. I have a Droid Razr M that has happily connected to any computer for over a year now. On the same computers (laptop and two desktops) now have a widow pop up for the MDM and it says it cannot establish an internet connection. Win XP computers, and I've tried different USB cables. I can access the SD card and internal memory just fine. My internet is good, as a matter of fact, at 3 different locations. I've uninstalled the MDM software and USB drivers, manually downloaded the MDM 2.5.4, installed it and the same thing happens. It's very annoying. Screenshot attached.

    Why won't my Motorola Device Manager connect to the internet?-mdmerror.jpg
    Talha Raza likes this.
    01-24-2015 12:40 PM
  15. emmythestrange7's Avatar
    Yep, same thing for me. I'm thinking of going to Verizon and seeing if they can fix it. If so, I'll post back here.
    02-14-2015 02:19 AM
  16. SK14's Avatar
    I looked through my list of apps in the "All" list and saw that the Motorola Update Service needs to be updated. When I click on it it says it is version 5 to prepare my phone for lollipop but my device is not compatible. So it won't update at all. i guess I'm going to have to live with it or get a new phone.
    03-01-2015 09:45 AM
  17. mguerrilla's Avatar
    I had to open Internet Explorer and go online with it. I never use IE, but for some reason it was working offline. Once I went online the motorola app worked fine.
    03-09-2015 09:40 PM
  18. David Andrews2's Avatar
    I get that same screen whatever system I try. I've tried XP sp3, win 7,8 & 10. I'm beginning to think it's expecting a dial up connection.
    08-09-2015 01:51 AM
  19. aliyatahirgg's Avatar
    i have connected my Motorola device but soon the device
    manager appeared it shows no internet connection
    whereas my internet is working smoothly
    can you please guide me
    11-14-2016 11:20 AM

Similar Threads

  1. What type of app you suggest us to make?
    By Manuel Alejandro in forum Software Development and Hacking
    Replies: 21
    Last Post: 03-02-2016, 11:30 PM
  2. Had to Charge Battery 3 Times Today???
    By awriternot in forum Samsung Galaxy S5
    Replies: 12
    Last Post: 01-20-2015, 09:11 PM
  3. Why has OTA update say my device has been modified and can't get EM?
    By Metal Militia in forum General Help and How To
    Replies: 3
    Last Post: 01-05-2015, 11:50 PM
  4. Replies: 6
    Last Post: 01-05-2015, 11:30 PM
  5. Replies: 0
    Last Post: 01-04-2015, 11:55 PM