Why is my ZTE exchange stuck on waiting to sync?

[Beth Rohwer]

ZTE exchange stuck on "waiting to sync"

gmail is working fine but when I set up the exchange for my corporate email it went as far as "waiting to sync" and has been stuck there for 3 days. Help?

 

[B. Diddy]

Re: ZTE exchange stuck on "waiting to sync"

Welcome to Android Central! Which phone do you have? Chances are that the exchange setup wasn't exactly correct. Have you double-checked it by removing that account, then setting it up again? If it still doesn't work, contact your work IT support to make sure the setup instructions are correct.

Another thing to try is to go to Settings>Apps>All​, select Exchange Services, and Clear Cache. Do the same for the Email app.