do I need to send it back?
I've been with at&t for 15 years, had the galaxy s2 for two years, no problems. Then the s4 for two years, no problems. Last month I got the note 4 at my local AT&T store, within 3 days it starting dropping calls and completely losing all service, for no reason at all. I'll be in a place with very solid 4G coverage, look at my phone, and there are no bars showing up on the scale. Have gotten several voicemails when the phone didn't even ring, because of having no service. When it does this it also wont bring up a Web page. Called AT&T, they said I had 14 days to return it, so I took it back and they put in a new SIM card, thinking that was the problem. It didn't change anything. It still happens about every 3 days I turn the phone off , wait 3 minutes, problem solved.
I use this phone for business so I can't afford for clients to call and not get through to me. Thinking I will have to have AT&T send me a new one and send this one back, but I'm worried that they will send me a refurbished one and I REFUSE TO ACCEPT THAT. Checked to see if there was a software update thinking it might fix it, but there isn't one available right now.
What should I do?
I've been with at&t for 15 years, had the galaxy s2 for two years, no problems. Then the s4 for two years, no problems. Last month I got the note 4 at my local AT&T store, within 3 days it starting dropping calls and completely losing all service, for no reason at all. I'll be in a place with very solid 4G coverage, look at my phone, and there are no bars showing up on the scale. Have gotten several voicemails when the phone didn't even ring, because of having no service. When it does this it also wont bring up a Web page. Called AT&T, they said I had 14 days to return it, so I took it back and they put in a new SIM card, thinking that was the problem. It didn't change anything. It still happens about every 3 days I turn the phone off , wait 3 minutes, problem solved.
I use this phone for business so I can't afford for clients to call and not get through to me. Thinking I will have to have AT&T send me a new one and send this one back, but I'm worried that they will send me a refurbished one and I REFUSE TO ACCEPT THAT. Checked to see if there was a software update thinking it might fix it, but there isn't one available right now.
What should I do?