01-21-2015 01:26 PM
30 12
tools
  1. joshgalloway19's Avatar
    I have a brand new 16gb Samsung galaxy s5 and its saying 14.98gb total space, 644mb available, and 283mb of apps. Where did my memory go? I cant download no more that about 4 apps and then I run into the insufficient storage message. When I go to application manager it says 14gb used and 644mb available I haven't even downloaded an app and the apps and bloatware on there doesn't even add up to 14 gigs! Where did the storage and memory go and how can I fix this problem?? No photos or videos on the phone the phone is brand new.
    01-20-2015 12:45 AM
  2. SpeedyMemory's Avatar
    May be you already have many pictures and video files on your phone? Please pay attention that if you record a video by high definition quality, it takes much space on the disk/phone storage.
    01-20-2015 12:49 AM
  3. joshgalloway19's Avatar
    No photos or videos on phone the phone is brand new just got it two days ago.
    01-20-2015 02:15 AM
  4. anon8380037's Avatar
    Look in Storage or My Apps. If the system is taking too much space, say over 6gb you may have a log file problem which I don't fully understand but I can find a reference for.
    It can be cleared with a service code access which may not work on some carrier phones.
    Let us know where the large storage is.
    01-20-2015 07:18 AM
  5. joshgalloway19's Avatar
    That's just it I can't find what's taking up the space. It doesn't even tell me how much my system is taking up. It just says total space ... Available... And apps... When I go to apps there is nothing taking up not even a gigabit.
    01-20-2015 11:03 AM
  6. anon8380037's Avatar
    Hi. If you have an S5 you should have Storage under the General tab, and the My Files icon in the Samsung or Galaxy folder. My older Touchwiz on my Note 3 will only look a little different.

    If those are not there you gotta question the origin of the S5.

    01-20-2015 11:58 AM
  7. joshgalloway19's Avatar
    Yea it doesn't have that
    01-20-2015 01:11 PM
  8. joshgalloway19's Avatar
    It just has total space ... Availavlble and apps
    01-20-2015 01:13 PM
  9. anon8380037's Avatar
    On Edit:

    So it sounds like it's not genuine.

    I may be missing or forgetting something. I have little information to work on, you won't be able to post screenshots yet, and I am the dumbest occasional contributor here (trust me)!

    There are apps like Antutu Benchmark which has a phone info page that reads the hardware, Phone Specs, there was a Genuine Galaxy app. *There still is though it's not Samsung*

    In About Device - Status, the bottom would list as device status : official (that may vary by carrier).

    I would check it out. You may be able to dial #0*#, get a csc number and check it on Sammobile.
    Or download Samsung kies to a pc, then connect via usb, that will also tell you.

    Let us know if you get satisfaction from the seller.
    01-20-2015 03:03 PM
  10. joshgalloway19's Avatar
    OK i am going to see what I can find out about this phone and if its geniune or not. I will reply my results sometime tonight thanks!
    anon8380037 likes this.
    01-20-2015 04:44 PM
  11. joshgalloway19's Avatar
    Here is a picture of my problem as you can see there is no system storage or misc files and only about 500mb available
    Attached Thumbnails Where did my storage space go and how do I fix this problem?-1421799527925.jpg  
    01-20-2015 06:20 PM
  12. joshgalloway19's Avatar
    Here is my results from antutu benchmarking.. And I don't know if its a genuine phone or not... And as u see in the third picture it says system is taking up 14gb..
    Attached Thumbnails Where did my storage space go and how do I fix this problem?-1421800325153.jpg   Where did my storage space go and how do I fix this problem?-1421800342026.jpg  
    01-20-2015 06:32 PM
  13. anon8380037's Avatar
    Thanks. Still awake here in the UK!
    That's confusing to me. The Storage shot in the first post doesn't look right at all.
    The antutu results look correct though. Yet your battery icon is green though you are on KitKat and it should be white.

    I will ask someone to look at it.

    PLEASE REMOVE or retake and hide your 1st Antutu where it shows your IMEI #
    .
    01-20-2015 06:45 PM
  14. anon8380037's Avatar
    Ah. Your Storage shot is showing your sd card storage, not internal.
    01-20-2015 06:48 PM
  15. joshgalloway19's Avatar
    No its my internal storage the SD storage is under it
    anon8380037 likes this.
    01-20-2015 06:53 PM
  16. joshgalloway19's Avatar
    It doesn't look right at all
    01-20-2015 06:54 PM
  17. joshgalloway19's Avatar
    O yea in the results pic the internal is SD but the system storage is phone
    01-20-2015 06:55 PM
  18. joshgalloway19's Avatar
    OK I removed the first antutu and thanks.. I don't know what to do.. Because results are telling me system storage is taking up everything but yea when I go to storage on the phone there is no system storage and there is hardly no space available
    01-20-2015 07:07 PM
  19. grover5's Avatar
    OK I removed the first antutu and thanks.. I don't know what to do.. Because results are telling me system storage is taking up everything but yea when I go to storage on the phone there is no system storage and there is hardly no space available
    That's really weird. When did you get the phone and is it under warranty? I'm sure there is a way to fix it but I honestly don't know how.
    01-20-2015 07:29 PM
  20. joshgalloway19's Avatar
    I bought it brand new 3 or 4 days ago.. And idk if there is a warranty or not
    01-20-2015 07:36 PM
  21. grover5's Avatar
    I bought it brand new 3 or 4 days ago.. And idk if there is a warranty or not
    If you bought it through your carrier its under warranty. I'd take it in and have them swap it if someone on here can't help.
    anon8380037 likes this.
    01-20-2015 07:50 PM
  22. anon8380037's Avatar
    You can try dialling *#9900# and hit the 2nd option : Delete dumpstate/logcat.

    Was it locked to a carrier? You may not be able to access service codes with a carrier phone.

    I will be offline for 12 hours.
    I would have liked @Rukbat or another ambassador to see this.

    You can check this thread re logcat files.
    http://forums.androidcentral.com/gen...ile-isn-t.html
    01-20-2015 07:59 PM
  23. joshgalloway19's Avatar
    I think its an att unlocked phone.. But I'm not for sure because there is no att anywhere on the phone but it does have some bloatware which I don't know if that tells you if it was once locked to a carrier or not... OK I will try dialing the number above and try second option... I will also check out the thread and try to come up with something. Thanks again and OK hope to talk to you in 12 hour! Thanks
    01-20-2015 08:17 PM
  24. anon8380037's Avatar
    AT&T may not let you access service codes. Verizon don't.

    I would like to see the other Storage shot and My Apps page out of curiosity.
    It may be AT&T's Storage layout.

    Nighty night.
    01-20-2015 08:26 PM
  25. joshgalloway19's Avatar
    I tried dialing the number and it wouldn't go throufh
    01-20-2015 08:31 PM
30 12

Similar Threads

  1. How to turn on Microphone Symbol in your Text messages
    By burningfenix in forum Samsung Gear S
    Replies: 8
    Last Post: 12-09-2015, 06:34 AM
  2. Replies: 2
    Last Post: 10-23-2015, 09:29 AM
  3. How can I get rid of Instant Dictionary?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 09-07-2015, 10:33 PM
  4. YouTube videos gray and blocky
    By jjenkins001 in forum Ask a Question
    Replies: 1
    Last Post: 01-21-2015, 11:29 PM
  5. [ASUS/ME372CL FONEPAD7 LTE] how to boot when ac plug
    By ad960009 in forum ASUS Fonepad 7
    Replies: 0
    Last Post: 01-20-2015, 12:15 AM
LINK TO POST COPIED TO CLIPBOARD