Why do I have problem with data connection sign?

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AC Question

Hi! I really need help. I have something wrong with my mobile data connection and I know nothing about it. I already tap on my mobile data but there is none sign about it that show it works. And it really doesn't work. I tried to restart my phone but it's still same. I switched plans at net10wireless recently. However I called them but they said there's no problem...so I really don't know what to do..can you help me please?
 

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