[AC Question]

I can't find the setting to allow them to work on the mobile network

[Sophos]

Hello!
Sounds to me as if your mobile data is not functioning. Are other data apps working on the mobile network? You can test by trying to send an email or opening your browser and trying to load a webpage. Another possibility is that you have your network settings set to only use 2g data. Google search how to select network modes for your particular device.

Good luck!

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