1. AC Question's Avatar
    my htc one will not turn off or reset itself. it just has a white screen with htc on it, how do I fix it?
    02-03-2015 07:25 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which HTC One, the M7 or M8? Pressing and holding the Power button for about 10-15 seconds usually forces a power off for any Android device. Then let it sit for about 10 seconds, and then power on again. If it still freezes, then try booting into Recovery and wiping the cache partition:

    https://support.t-mobile.com/docs/DOC-6526 (M7)
    02-04-2015 01:11 AM

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