1. AC Question's Avatar
    I need to restart/ reset my phone but the only thing I can see is a kids game that is frozen on the screen. I have tried power off and also a battery pull but it still opens in the kids game and there is no way to exit it.
    02-05-2015 12:51 PM
  2. dibbley247's Avatar
    Try this:
    Power off your smartphone
    Press and hold "Volume up", "Home" and "Power" at the same time
    After the phone vibrates, release the "Power" button but continue to hold "Volume Up" and "home"
    Once the "Android System Recovery" screen appears, release all the hardware buttons
    Using the "Volume Down" button, navigate to and highlight "wipe cache partition"
    Press "Power" to select the option
    Once the cache partition has been wiped, "Reboot System Now" should be highlighted
    Press the "Power" key to reboot your device
    02-05-2015 12:55 PM
  3. Eureus's Avatar
    I agree with Dibbley, but you may just have to hold down power, home, and volume down. Not releasing the buttons will force-reboot your device, and you can do it even when the device is frozen.

    Posted via the Android Central App
    02-05-2015 03:05 PM

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