1. AC Question's Avatar
    I was prompted to update the software on my G3. The phone downloaded the file, rebooted and started to run through optimising my apps, as normal. It then froze while optimising app 166 of 225 (too many apps, I know...) and I can't power the phone down or anything.

    My only apparent option is to remove the battery - although the message on the screen specifically says not to.

    Any suggestions?

    02-06-2015 03:27 PM
  2. belodion's Avatar
    I've just successfully downloaded and installed that update and, as is usual, it stuck at certain points during the procedure. It didn't worry me as it has happened before and so far as I know is normal. But is yours still stuck?

    Posted via the Android Central App
    02-06-2015 03:49 PM
  3. claretruss's Avatar
    It froze for about two hours, and wouldn't respond to anything so in the absence of any other options I took a chance and removed the battery. Thankfully that seemed to work - the update continued from that point and appears to have completed without issue.

    Haven't had this issue with previous updates so can't say whether or not it's normal, maybe just gremlins on this occation.

    Thanks for the response though.
    belodion likes this.
    02-06-2015 04:11 PM
  4. belodion's Avatar
    The one thing it tells you not to do, worked. That's interesting. Glad you've fixed.
    Also, welcome as a new member.

    Posted via the Android Central App
    02-06-2015 04:55 PM

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