1. Haroon2015's Avatar
    I am Haroon Mahmood. I am new to this forum. I am facing some problem while playing few games like candy crush, my phone getting hanged. I want to format my phone. Please, let me know to format my phone.
    Thanks & Regards
    Haroon Mahmood
    02-09-2015 03:02 AM
  2. belodion's Avatar
    Hello Haroon, welcome to AC.🙋

    Before going any further, could I ask you to clarify something....do you mean Format, or Factory Reset?
    If I seem to doubt that you have used the correct term, please forgive me, but as I understand it, there is a substantial difference between the two things.

    Posted via the Android Central App
    02-09-2015 06:22 AM
  3. Haroon2015's Avatar
    Hello Belodion,
    I am sorry for using the wrong term, actually I want to reset my phone because my phone is getting hanged while playing games like Candy Crush. Please let me know to reset my phone( Samsung Galaxy Grand 2).
    02-10-2015 03:09 AM
  4. belodion's Avatar
    Okay. I'm not sure, from your description, that it would be necessary to Factory Reset. First, try:

    1) Settings, Storage, Cached Data, and clear the cache.

    2) Wipe the Cache Partition. The method of doing that is described in the following link:
    If those procedures don't fix your problem, you may indeed wish to consider a Factory Reset (sometimes called Master Reset), which is also described in the link above. But it is drastic.

    Read also this guide by VW Maverick:

    ....And this one by Paul627g:

    If you have any doubts or problems, let us know.

    Posted via the Android Central App
    02-10-2015 05:12 AM
  5. Haroon2015's Avatar
    Hello Belodion,
    Thanks for your kind response. I hope that these steps will help me to get rid of this problem.
    Haroon Mahmood
    belodion likes this.
    02-11-2015 04:37 AM
  6. millemma's Avatar
    Hi Haroon Mahmood,
    I think you want to master reset your phone instead of formatting your phone. To master reset your phone follow the given below steps:

    Reset Via Setting

    • On the Settings screen, touch Backup & reset > Factory data reset.
    • When prompted, touch Reset phone, and then touch Erase everything. The mobile phone resets the settings to the original factory settings, and then restarts

    Hard Reset

    • Switch off your device.
    • When your phone is switched off, press together Volume Up + Home button + Power button.
    • If you see the menu in your screen, choose with Volume buttons "wipe data/factory reset" and select with Power button.
    • Next confirm the operation by Power button.
    • Then in the menu select reboot.
    • Now wait until phone restarts.

    Reset Via Master key

    • Start by turning your device on, to do it press Power button.
    • Then dialling screen of your device type this code in dialer: *2767*3855#
    • Next on confirm whole Factory reset process by tapping Call key again.
    • Now your phone should reboot.

    Emma Miller
    02-12-2015 03:11 AM
  7. Haroon2015's Avatar
    Hello Emma Miller,
    Thanks for your response. I hope that these steps will help me to short out my problem.
    Haroon Mahmood
    02-12-2015 03:21 AM

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