1. lvaibhavt's Avatar
    Hi All,

    I have a Samsung Galaxy S2. I have NOT rooted my phone. I do not have an external micro SD card. I noticed that I was unable to open gallery. I checked and found that the internal Storage (16GB) is missing. When I click on mount SD Card it says preparing to mount and then comes back to the same screen. Screen shot attached.

    I am running 4.1.2 which I updated from Samsung Kies application. When I hit *#1234# it returns
    PDS : I9100XWLST
    Phone: I9100DDLS9
    CSC: I9100ODDLSE
    Build Info: Mon Apr 22 16:44:57 KST 2013

    From the about device
    Build Number : JZ054K.I9100XWLST
    Kernel version: 3.0.31-1155691
    Baseband Version : I9100DDSL9

    I booted my phone in recovery mode and cleaned the cache data but no go. I have important pictures on my internal SD card that I do not want to loose.

    I have an external card of 32GB that I can use (if needed). Any suggestions please

    Thanks in advance
    02-09-2015 04:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That doesn't sound good. I would guess that your internal storage chip is actually failing or has failed. The only thing I could suggest is bringing it to a repair shop, but if the chip has failed, there's probably no way of recovering that data. The best they could do is replace the chip or the motherboard.
    02-09-2015 08:41 PM

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