Why is my phone unable to wake after it goes to sleep?

[kami iceland]

after locked out and goes to stand by get off

Hellow guys

My samsung galaxy note 10.1 lately after the locked out time which you can arrange it for 5 , 10 second or more it goes dark and when i push the menu button doesn't wake up (just in the battery position not when is pluged in ) please help me ,, is
that hardware problem or software or there some adjusment in setting i have to do ,,??? i did search in the forum and google
but i didn't find anybody mention this problem .. everything else is working correct ,, if need more information let me know please .

thanks in advance

 

[belodion]

Re: after locked out and goes to stand by get off

Welcome to the forums.

Do you mean that the tablet wakes and works normally when connected to the charger, but that you cannot wake it when it is not connected to the charger? If so, that sounds like a battery problem.

Posted via the Android Central App

 

[kami iceland]

Re: after locked out and goes to stand by get off

hi , this is new tablet , even is not one year . how can be battery ? is not some setting?

 

[belodion]

Re: after locked out and goes to stand by get off

Batteries can be faulty even when new. But I will ask some friends who may be able to give advice later.

Posted via the Android Central App

 

[dpham00]

Re: after locked out and goes to stand by get off

Have you tried a factory data reset?

Sent from my Verizon Samsung Galaxy Note 4