Galaxy pro 8.4 loses functions while in case.

[AC Question]

I purchased a case for my galaxy 8.4 and when I use the case the device loses some of its functions. the back key does not work and the home screen key does not work while in the case - once I remove it from the case it works fine. I am also having issues with moon reader while the device is in the case. I can not figure this out please help

 

[lsmachado]

Is the case metal, have any kind of metal band, or have metallic paint?

Posted via the Android Central App on my bodaciously awesome Note 4!

 

[Teresa Avant]

it does have a magnetic closure on the case tab but everything else is cloth or plastic. I have removed the tab and still have the problem
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[lsmachado]

Is the case interfering with or partially blocking any of the buttons on the sides of the tablet, i.e., power button?

I have a case with a magnetic closure on my Tab 3, and have no issues.

Posted via the Android Central App on my bodaciously awesome Note 4!

 

[lsmachado]

Teresa, I found this article through Google:

https://www.ifixit.com/Answers/View...ttons(home,+search,+back)+buttons+not+working

So, you are not alone. People were saying that a simple restart of the device did the trick! You might want to give it a try.

Posted via the Android Central App on my bodaciously awesome Note 4!