1. AC Question's Avatar
    My samsung galaxy s3 stopped working and I received a replacement for it through the insurance plan. since I have to return the non-working phone, I'm fearful that someone can bring up my personal information left on the phone. Is there a device that can wipe off contents from a phone that's not working up? (won't boot up)
    02-12-2015 08:53 AM
  2. Dan29466's Avatar
    If it won't boot, there's no way for you to erase the memory. If you're completely paranoid, you could do something ridiculous like dunking it in water or microwaving it for 5 seconds. Either way REMOVE THE BATTERY FIRST.
    02-12-2015 09:02 AM
  3. Dan29466's Avatar
    Wait, you said "won't boot up". Does that mean it won't power on at all or can you get to the boot loader? Hold down the HOME button and VOLUME DOWN while powering on the phone. If the boot loader comes up, there's a factory erase function there you can use.
    02-12-2015 09:04 AM
  4. anon8380037's Avatar
    For an S3 it's volume up - power - and home key. Navigate with volume, select with power button.

    Also if the OP has two S3's in Android Device Manager, leave a wipe command for the old one until it's turned on.
    Many in the know have said carriers and insurance returns are wiped first thing anyway. They are not interested, and I wouldn't worry about it.
    02-12-2015 11:04 AM

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