02-18-2015 03:38 PM
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  1. AC Question's Avatar
    AC Question
    My Alcatel one touch name of my phone why if I go in play store it say forced closed what I gonna do to install the application..thank you for your reply
    02-13-2015 11:53 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Now try again.
    02-14-2015 12:09 AM
  3. gheiyag's Avatar
    gheiyag
    Its the same I can't open it I'll try it but nothing change
    02-14-2015 01:04 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Did the phone come with Google Play Store preinstalled, or did you install it manually? If it didn't come with Play Store preinstalled, the phone isn't certified for Google Play, and therefore the Play Store may not be compatible.
    02-14-2015 01:18 AM
  5. gheiyag's Avatar
    gheiyag
    Then what I gonna do to open or download the app...please and thank you for your respond
    02-14-2015 07:30 AM
  6. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    So did the phone come with Play Store preinstalled?
    02-14-2015 10:29 PM
  7. gheiyag's Avatar
    gheiyag
    I don't know caused I'm not the one who buy a cellphone...but before this happen i can download the application..I download a Skype and whatsapp and it got a install but I delete the app caused my SD card got a damage that's why I delete the app
    Please give me a solution on this...thank you
    02-15-2015 05:59 AM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Go to Settings>Apps>All, select Download Manager, and Clear Cache/Clear Data, then Force Stop. Then try again.
    02-15-2015 10:29 AM
  9. gheiyag's Avatar
    gheiyag
    I go in download manager and clear all but nothing change in play store...and thank you
    02-15-2015 09:15 PM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Is it only Skype and WhatsApp that you can no longer install? Are you able to install other apps?
    02-16-2015 01:32 AM
  11. gheiyag's Avatar
    gheiyag
    No...I try to install a games but it can't download. ..I go in play store but I can't open it...thank you
    02-16-2015 05:47 AM
  12. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    At this point, your best bet is probably to do a factory reset.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    02-16-2015 10:38 AM
  13. gheiyag's Avatar
    gheiyag
    Where I gonna go to reset...thank you
    02-16-2015 07:46 PM
  14. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Settings>Backup & Reset>Factory Data Reset. Remember that this will wipe your phone of all its data, so make sure you backup or sync your data before you do this.
    02-17-2015 12:45 AM
  15. gheiyag's Avatar
    gheiyag
    But if I gonna do it will open my play store...thank you
    02-17-2015 08:44 AM
  16. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I don't know. This is the best thing I can suggest at this point, short of actually looking at your phone.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    02-18-2015 03:38 PM
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