Why can't I open the Play Store?

[AC Question]

why it wont open my play store

My Alcatel one touch name of my phone why if I go in play store it say forced closed what I gonna do to install the application..thank you for your reply

 

[B. Diddy]

Re: why it wont open my play store

Welcome to Android Central! Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Now try again.

 

[gheiyag]

Re: why it wont open my play store

Its the same I can't open it I'll try it but nothing change

 

[B. Diddy]

Re: why it wont open my play store

Did the phone come with Google Play Store preinstalled, or did you install it manually? If it didn't come with Play Store preinstalled, the phone isn't certified for Google Play, and therefore the Play Store may not be compatible.

 

[gheiyag]

Re: why it wont open my play store

Then what I gonna do to open or download the app...please and thank you for your respond

 

[B. Diddy]

Re: why it wont open my play store

So did the phone come with Play Store preinstalled?

 

[gheiyag]

Re: why it wont open my play store

I don't know caused I'm not the one who buy a cellphone...but before this happen i can download the application..I download a Skype and whatsapp and it got a install but I delete the app caused my SD card got a damage that's why I delete the app
Please give me a solution on this...thank you

 

[B. Diddy]

Re: why it wont open my play store

Go to Settings>Apps>All, select Download Manager, and Clear Cache/Clear Data, then Force Stop. Then try again.

 

[gheiyag]

I go in download manager and clear all but nothing change in play store...and thank you

 

[B. Diddy]

Is it only Skype and WhatsApp that you can no longer install? Are you able to install other apps?

 

[gheiyag]

No...I try to install a games but it can't download. ..I go in play store but I can't open it...thank you

 

[B. Diddy]

Re: why it wont open my play store

At this point, your best bet is probably to do a factory reset.

Posted via Android Central App.
Please excuse any typos or autocorrect derps.

 

[gheiyag]

Where I gonna go to reset...thank you

 

[B. Diddy]

Settings>Backup & Reset>Factory Data Reset. Remember that this will wipe your phone of all its data, so make sure you backup or sync your data before you do this.

 

[gheiyag]

But if I gonna do it will open my play store...thank you

 

[B. Diddy]

Re: why it wont open my play store

I don't know. This is the best thing I can suggest at this point, short of actually looking at your phone.

Posted via Android Central App.
Please excuse any typos or autocorrect derps.