1. AC Question's Avatar
    I did a factory reset on my galaxy mega 6.3 and now an app that used to work no longer works. HELP!
    02-20-2015 08:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which app? Is it a system app, or one you installed from Google Play?
    02-21-2015 09:36 PM
  3. Kenneth Chun's Avatar
    It's an app that I got from Google Play. It worked perfectly until just a few days ago after I factory reset due to a voice malfunction.
    02-21-2015 11:29 PM
  4. B. Diddy's Avatar
    Whicih app? Do you remember the name of it? You should be able to find it in your My Apps list in Google Play Store.
    02-21-2015 11:37 PM
  5. Kenneth Chun's Avatar
    Wells Fargo Mobile
    02-22-2015 01:10 AM
  6. B. Diddy's Avatar
    Ok, and what's happening when you try to open it? Does it force close, or just not open? Are you even able to install it?
    02-22-2015 01:41 AM
  7. Kenneth Chun's Avatar
    It installs but force closes immediately when I try to open after install.
    02-22-2015 03:23 AM
  8. B. Diddy's Avatar
    What happens if you go to App Manager, select Wells Fargo, and Clear Cache/Clear Data, then Force Stop, and then try again?
    02-22-2015 10:19 AM
  9. Kenneth Chun's Avatar
    It doesn't even show up in app manager. I think I just need a new phone.
    02-22-2015 10:59 AM

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