1. AC Question's Avatar
    I put the sim card in it came with and ask for a code to unlock it
    02-22-2015 12:20 AM
  2. Joachim Larsen's Avatar
    you should have gotten a piece of paper when you got the sim card with the code on
    02-22-2015 03:21 AM
  3. Rukbat's Avatar
    The phone is locked to a different carrier than the SIM card. If it's an AT&T phone you should have asked for an AT&T SIM, if it's a TMobile phone, you should have asked for a TMobile SIM.

    Since the phone isn't on the original carrier's plan any more, you'll have to contact them for the unlock code (and it usually takes them a few days to get it for you), or you can contact Straight Talk and ask them to send you a new SIM card for the right carrier (assuming that carrier has coverage where you need it.)

    Subsidized phones are locked to the carrier that sold them. (A $200 subsidized phone, bought unlocked and not subsidized, runs in the $500-$700 range, depending on the phone [except for the Nexus].)
    02-23-2015 12:28 AM

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