[AC Question]

My daughter has had many issues battery I guess crapped out. She tried to turn it on and it she plugged it in to charge over night and nothing. Battery only last for a half hour when it was on. This was given to her by my sister and she never used it. Is there a replacement battery and if so how where can I get one and how do I replace it?

[B. Diddy]

Welcome to Android Central! It could be a problem with the battery, the charger, the charge port, or the motherboard. Try using a different charging cable and wall charging plug, and let it sit on a wall outlet for at least 4-5 hours. If that still doesn't help, then you'd have to contact Kocaso: Welcome to KOCASO

[gnitkev]

Battery no charge, she has it on the charger over night and nothing it freezes on the word Kocaso and will not turn on. Is there a battery for the tablet and if so how do you take the back off?

[B. Diddy]

Welcome to Android Central! All devices need a battery. In order to open the device, search YouTube for "[your Kocaso model] replace battery." Since Kocaso devices aren't very common, you might not be able to find any.

But it's probably not the battery. If the device is freezing at the logo and just staying like that, then it's more likely a problem with the firmware or the motherboard, which is not surprising for budget devices like this one. There may not be much you can do. Try contacting Kocaso: Welcome to KOCASO