02-13-2016 10:30 PM
tools Reply
  1. AC Question's Avatar
    AC Question
    verizon galaxy note 3 is rooted. When i select it to perform the firmware upgrade it starts its process, reboots and in the booting process it fails to install the upgrade
    02-22-2015 10:21 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Originally Posted by AC Question
    rooted
    That's why. You can't update a rooted ROM. (Things you can do while rooted can cause the update to brick the phone, so as soon as the "original never-been-rooted-ROM" test fails, the update fails.)

    If you really want the update, you'll have to flash the stock ROM first (or just flash the version you want to update to and save a step - either way will wipe the phone, so back up anything you don't want to lose.)
    02-13-2016 10:30 PM
« How do I re-install an app that is grayed out? | Help i need root now please read »

Similar Threads

  1. Anyone here Upgrading to Galaxy S6?
    By Roland Atkinson in forum Samsung Galaxy S6
    Replies: 78
    Last Post: 03-22-2015, 10:06 PM
  2. Why am I unable to play films,etc?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-22-2015, 11:11 PM
  3. Why doesn't Google Search work on my LG G3 since today?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-22-2015, 09:44 AM
  4. Why are the apps on my phone crashing?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-22-2015, 09:30 AM
  5. When I dial a number a large ? appears on the screen. What does this represent?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-22-2015, 09:13 AM
LINK TO POST COPIED TO CLIPBOARD