10-13-2017 01:02 AM
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  1. RandomRash's Avatar
    I purchased the phone end of january and now the front camera is not working, just over month brand new. I have tried a number of fixes I found online but none of them have resolved the issue. The front camera icon does not show, selecting AR mask or style portrait (which uses the front camera) returns an error message, camera not available or camera not available, flashlight or camera may be in use by another application. Close it and try again.

    Fixes attempted;

    Clearing camera cache
    Powering on in safe mode
    3rd party camera application (front camera icon does not show)
    Factory reset
    Why does my Sony Xperia Z3 Compact rear camera turn black when I try to use it?-_20160307_230911-1-.jpg
    03-08-2016 12:59 PM
  2. c-mar1's Avatar
    For me i did fix it.
    I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.

    => i did a format factory reset : didn't work.
    => flashed a TFT file : didn't work.
    => flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !

    and then i remembered that my phone was from "SFR" , a french network provider.
    i home this helps
    06-21-2016 06:25 AM
  3. Jangli Billi's Avatar
    My Sony Xperia z3 back cam is not working black show
    06-21-2016 07:32 PM
  4. pdross74's Avatar
    Pressing near the led makes my camera work again.

    Thanks for the tip.
    06-27-2016 01:37 AM
  5. Toopresh's Avatar
    I had same problem for a period of time on my xperia x...wat I did was to gain access to my root softwares by rooting with kingroot,I then deleted the album and installed a new one and the camera started working fine....PM for further explaination
    07-05-2016 06:44 AM
  6. Marlon Salvador's Avatar
    Hi guys i just fixed my rear camera by switching off and on pressing down volume and again off by pressing power button and volume up... Just keep trying
    Saul Mmmm and red0 like this.
    07-19-2016 05:17 PM
  7. Saul Mmmm's Avatar
    Hi guys i just fixed my rear camera by switching off and on pressing down volume and again off by pressing power button and volume up... Just keep trying
    Can you make a video or explain step by step about how do yo do for fix it please??? Sorry for my english
    07-31-2016 03:26 AM
  8. hiki shiro's Avatar
    okay, i had the same problem. i disabled the camera app, and i use Open Camera. Eventually, even in whatsapp, i am able to use my rear camera. i did not managed to figure the source of the problem tho.
    belodion likes this.
    08-11-2016 09:31 PM
  9. red0's Avatar
    OMG !!!! Huge thanks from Hungary! I tried your little hack and both of my cameras are working perfectly! I was suffering for weeks!!
    If somebody still has the black camera problem, try to press down volume and on/off button in the same time, and swich to volume up
    09-21-2016 10:23 AM
  10. croctoy's Avatar
    Hi, I am having the same problem, tried your way "switching off while holding volume down button" and "switching on holding volume down button" but it doesn't work. To switch off self phone I have to first hold a power button for a while to show a menu, than I click on switch-off holding volume down button. Is that what you recommend, or I am doing something wrong? As somebody here suggested, posted video would be of help. Thank in advance.
    10-02-2016 09:53 AM
  11. krazypod's Avatar
    Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"

    From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty..
    I have a z3 compact same problem but it's standard to automatically have 2 year Warrenty with Sony... Sadly mine just happened 2 years and 1 day after I brought it.
    10-17-2016 07:22 PM
  12. Charlie Thorrington's Avatar
    i have exactly same problem with my z3c, and am very disapointed with sony. i am very careful with my phone, having cases, screen protectors etc, but in the 22 months which ive had it, ive had 4 small cracks, one large crack, which made the screen go dead, and one shatter which also made the screen go dead meaning i have had to get new screens twice. and sony phones are hard to repair so it cost me £90 each time to get it fixed. the headphone jack has broken, the waterproof seal has broken where the charging port is, and now the flap has fallen off completely, and now the camera has gone. very disapoined with sony as i expected better from such a highly regarded company, and considering the high price. very disapointed and i will be steering well away from sony when i upgrade. STAY AWAY!
    11-05-2016 08:24 AM
  13. kazzalass's Avatar
    Hi guys i just fixed my rear camera by switching off and on pressing down volume and again off by pressing power button and volume up... Just keep trying
    Pressing power button and volume down button together takes a screenshot. This option does not work for me. What am I doing wrong. Anybody?
    11-16-2016 06:57 AM
  14. Karelli1's Avatar
    Same problem with the rear camera Xperia Z3 compact here. The truth is that I have the rear glass of the phone broken (eventhough not aware of dropping the phone) so I suspect it is really hardware problem in my case. The symptoms are identical to the ones described above though including the flashlight problem. I've tried all the software tricks to put it back to work without success. So it has to be hardware
    02-12-2017 05:16 AM
  15. Gazc 85's Avatar
    My camera is doin the exact same thing, was working fine then randomly last night the screen went black as of a finger was covering the lens, the pics taken would have a crack through them, i have a tiny crack over my proximity sensor but i know it aint that, this happened on my z1 compact also, i wont evee buy a sony again, i have just threw my phone across the room and got the old lumia out
    02-21-2017 04:30 AM
  16. pop_zc's Avatar
    My phone is almost 3 years old.

    After 3 month of usage, i dropped once from 30cm. Previously because it was overheating i got a tiny crack at the back. After the drop the crack was not even widening, but the camera turned black. I have sent to Sony UK, when they realized it cannot be repaired, they asked for money technically leave it untouched, or they just recycle it, or i pay 500 pound for a replacement. (very bad attitude)

    They replaced the black glas, which never cracked again. The issue was not with the camera, it was with the motherboard. (I'm not sure that any case would have saved it - probably the shock absorption)

    The only problem now that the glue is loosening the front panel, so sooner or later it will be peeled off. (If you have a screen protector, don't try to remove it, because it's peeling off the screen also, as it happened with me)

    As most of the phone are very fragile on the market, put in a case. Anyway i don't prefer Sony.
    I was sad that the camera stopped working, now i have decided to wait an another year to replace it completely.
    07-03-2017 06:37 PM
  17. crebindiou's Avatar
    Hi (excuse my poor frenchglish lol)

    Spent half a day on that issue and OMG !!!! I finally fixed it. This kind of problem seems to come hand in hand with a flash LED issue that doesn't shut down from the dropdown menu. If so, consider that it's not a hardware pb. If not, try to gently press the phone between the LED and the lense, if the image comes back then it's a hardware pb. And of course, it usually occurs after the warranty expires (but planned obsolescence is a myth right ?).

    Here's what I did for those facing the same problem :

    1.First, clear the Camera cache in the settings>Application>camera. Then Clear the whole Application Cache in Settings>Storage and memory>internal memory>(swipe down to) Clear the shared application memory (or smthg like that).

    2. Switch off your phone by holding the power button + the volume UP button (NOT the volume down button that makes a screenshot). Then turn it back on by holding the volume down button+the power button until it vibes AND the Sony logo shows up, then wait for it to start completely. Don't worry if the Sony logo disappears while turning on, it came back for me twice before running completey.

    This worked for me twice. Hope it works for you too, because this is a great phone, not too big, great camera, not waterproof anymore for me because the gasket fell off, but...
    10-13-2017 01:02 AM
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