Why has my Play store stopped working?

[AC Question]

play stores not work

my device htc one dual sim it is new but play store donot work

 

[B. Diddy]

Re: play stores not work

Welcome to Android Central! Did it come with Play Store preinstalled? If not, the device may not be certified for Google Play.

If it did come preinstalled, what are you encountering? Do you see an error message? Try going to Settings>App Manager>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.