1. AC Question's Avatar
    I have a Nexus 4. After the most recent update, everything has stopped working: I get texts over 5 days late, Google play won't load or let me log in, many of my apps became useless because they stopped working (ex. Tumblr app); my pictures won't back up to my Google account, and many more problems. I wanted to try a factory reset but the computers won't register my phone (I've tried 2 different computers, 3 different cords). I don't want to lose all of my pictures/videos/contacts. I tried downloading Airdroid but my phone refuses to download it (Google play doesn't work, and it simply says "Installing" when I download from Chrome or with ES File Downloader, but it never actually installs). Please help!!!
    03-05-2015 05:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-5994
    03-06-2015 12:06 PM

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