1. AC Question's Avatar
    I keep getting notifications that I have waiting visual voicemails, I touch the set up and get message saying "setting up visual voicemail. Please wait." it runs and runs and runs.. set up cant take THAT long. (10 +minutes) restarted phone, no help. thoughts?
    Droid Turbo
    03-06-2015 02:09 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you actually set up Visual Voicemail before?

    It might be worth going to Settings>Apps>All, select Visual Voicemail, and Clear Cache/Data, then Force Stop. Now try again.
    03-06-2015 04:19 PM
  3. Danae-Ann Richards's Avatar
    Same phone, same problem here.
    08-05-2015 10:33 AM
  4. shipmun's Avatar
    Thank you! I cleared both cache and data then force stopped the app. Rebooted and it and it set up super quickly! I don't know which of those three fixes did it, but it sure works now. Wish I'd known it was this simple to fix 3 months ago...
    09-03-2015 04:48 PM
  5. Ashley Carr's Avatar
    Thank you! I cleared both cache and data then force stopped the app. Rebooted and it and it set up super quickly! I don't know which of those three fixes did it, but it sure works now. Wish I'd known it was this simple to fix 3 months ago...
    I found this site after experiencing the same issue (using LG V10 on Verizon). I went to my app settings, cleared the cache, then the data, then force stop, and rebooted as shipmun suggested and instantly it works!
    12-09-2015 02:24 PM
  6. cresto2's Avatar
    Thanks so much this has worked on my OnePlus 3. No idea why, but thanks.
    10-01-2016 09:24 PM
  7. Misty Newsome's Avatar
    i dont have a visual voicemail "app" i looked for this.
    01-18-2017 01:40 PM
  8. B. Diddy's Avatar
    Welcome to Android Central! Visual Voicemail is usually carrier-specific.
    01-18-2017 05:27 PM
  9. DeWALTer White's Avatar
    i dont have a visual voicemail "app" i looked for this.
    I have a Samsung Express 3 and I also do not have an "app" for Visual Voice mail. I had to go to Settings>Devices> (applications can be pressed for here but it doesn't take you to Visual Voicemail... so) click on SEARCH. Type in the word "all". Scroll down until you see "all application". Click on that and then you get a list of all your apps. BUT when you click on Visual Voicemail, all you can do is turn it on or off.
    08-26-2017 09:24 AM
  10. Desert Scorpion's Avatar
    Thanks. My Visual Voicemail just stopped working and I went to settings and cleared the data/cache and rebooted. After that I went into Visual Voicemail and followed the prompts to setup the application. It worked.
    02-19-2018 09:43 AM
  11. Benjamin Griffith's Avatar
    I forced it to stop and cleared data but it still won't work??? did I do anything wrong? and is Visual Voice just the app Voice mail becuase I cant find anything called visual voice!?!?
    04-04-2018 11:08 PM
  12. sowthpabalboa's Avatar
    I went into the app and uninstalled the updates..back to factory setting..then went back to App store and updated and then it set everything up just fine.
    06-09-2018 05:48 PM
  13. Mr Fleisher's Avatar
    I have a Moto H5S Plus that will not connect to Merto PCS Visual Voicemail. I tried to clear data and forced stop. Nothing. I tried to uninstall and reinstall. Nothing. Went back in cleared data and forced quit. Nothing. Still have the experiencing issues with activation message.
    I would greatly appreciate any suggestions that would solve this issue. Thank you...
    07-07-2018 11:36 AM
  14. Denster2's Avatar
    I tried every thing in the list and several other things as well. I found that clearing the data worked. I retried the app after each change and nothing helped until clearing the data.
    Settings/storage/internal shared storage/visual voicemail. Hope this helps you as well
    11-16-2018 08:21 PM

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