1. AC Question's Avatar
    my phone begun kicking me out of all apps and even in web, then today it gave me a code that the process.com.android.phone has soped working. i did a soft and factory reset after i backed everithyng. still not working showing code and goes into a safe mode turns off then it doesnt go past the androin d screen. i cant seem to get any resolutions to this matter. could you please help. its my only form of communication and dont have a way to contact virgin mobile, i did send a e mail however no responce at this point. how or what way can i get this fixed? i thank you in advance.
    03-06-2015 04:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That sequence sounds like it's due to some major hardware failure. I'm not sure there's much you can do besides contact Kyocera (if the phone is still under warranty), or bring it to a repair shop.

    The only thing I can suggest is to remove the SD card, if present, and try again, in case the SD card is corrupt.
    03-06-2015 06:33 PM

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