1. AC Question's Avatar
    I had the thumbprint lock on my phone, but a friend tried unlocking it enough times to not allow me to do the thumbprint anymore. Now it's asking for my alternative password, but I don't even remember setting one, and if I keep guessing incorrectly, it will do a factory reset. I think the wifi and the data might both be off, because when I try to locate my phone on my computer so I can change the password from there, it says my phone cannot be found. Help, please!
    03-22-2015 03:35 AM
  2. belodion's Avatar
    To the best of my knowledge, you will have been required to set an alternative password. If you've forgotten that, there's nothing much we can do to help.
    Try this:

    Posted via the Android Central App
    03-22-2015 07:19 AM

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