1. AC Question's Avatar
    I've seen others with the same problem. Let me know if anyone has found a way to fix it.. I hope it's possible.
    03-25-2015 04:38 PM
  2. sangvann's Avatar
    I've talked to Samsung customer support, and it seems that there is no way to fix or open them. He claimed that it would be fixed in the next update, but it may have just been a method to calm me down and get rid of me.
    03-25-2015 06:53 PM
  3. jerrycau123's Avatar
    Go to Bestbuy and speak with the Samsung staff, they are very helpful.

    Posted via the Android Central App
    03-25-2015 09:23 PM
  4. permissibleyield's Avatar
    Did you talk with the Best buy staff? What did they tell you?
    03-26-2015 12:08 AM
  5. Lima Mike's Avatar
    Uh maybe you want to share what they said?
    03-29-2015 09:59 AM
  6. jerrycau123's Avatar
    This is just a referral.

    Posted via the Android Central App
    03-29-2015 11:58 AM
  7. xespx's Avatar
    Samsung Customer Service told me that there's nothing they can do. My phone updated automatically and I didn't get a chance to backup some very important files. The woman mentioned that nobody else had reported such a problem, as I did it moments after I updated and couldn't find a single thread about it. Now that I see it's happened to others, perhaps they'll try to work out a solution.

    I'm keeping the files as they are for the time being in hopes of getting a fix. If anybody hears anything, please let us know. I'd be immensely grateful.
    03-30-2015 03:16 PM
  8. tfmarsili's Avatar
    To anyone that suffered this private mode decryption disaster, today is the day. I have a Note 4 on AT&T, and I installed a software upgrade (today, April 14) that finally made all of my previous private mode files viewable again! Hoorah! Hope everyone is able to get this update and put this mess behind them.
    04-14-2015 03:31 PM
  9. Rukbat's Avatar
    The lesson learned here is

    ALWAYS have every important file backed up off the phone. Having too many backups is like having too much money - it can't happen.
    04-14-2015 07:02 PM

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