i have a galaxy active s5 and I cannot call or text anyone with the same phone

[AC Question]

My daughter and I have the Samsung Galaxy active 5 and we are having problems can't text or call each other but can call or text iPhone user!

 

[Rukbat]

Bring the phones into the carrier's store. If you can make a phone call, the phone is working for sending texts. If the carrier messed up your account, you might have some texts blocked.