My Samsung Galaxy s5 didn't recognize my fingerprint and i ran out of attempts to unlock it. It then requested my Alternative Password (which there isn't one). What do I do? I don't want to factoory reset. I logged into my google from my laptop, went to "android device manager" and clicked on LOCK, put in a new password, and then tried putting THAT password in my phone as the "alternative password" but it didn't work either, the phone just said I had one less attempt before it would factory reset. What do I do????