1. AC Question's Avatar
    I bought this phone Dec. 2014. It was sent in for a screen repair in early April. When it came back it was working perfectly. Then I was given an update to 4.2.2. After this was done Galaxy Play would no longer function. I was asked to sign in to my google account. I did this and still I was asked for authentication. Some Google services work. It will sync contacts, Drive, Play books--but not the all important Play Store. In fact I can't get in to it at all. If I try to download via Chrome, I will get to install and then a message comes up that the app will be installed "soon". But it doesn't get installed. I tried using a different gmail account but the same thing happened.

    How can I get google play back? For that matter is it possible at all to do so?
    04-11-2015 04:59 AM
  2. belodion's Avatar
    Welcome to Android Central.

    Try Settings, Apps, All, scroll to Google Play Store, and select Clear Cache.

    After a system software update, a Cache Partition wipe is good practice, so do that as well.

    If you're still having problems, get back to us.

    Posted via the Android Central App
    stelm likes this.
    04-11-2015 05:49 AM
  3. stelm's Avatar
    I just got a system update and then re-entered my account info and everything is back!

    Thank You!
    04-12-2015 04:26 PM

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