1. AC Question's Avatar
    I can't make a call. When I try to text I get Messsaging has stopped. Can't watch a video of any kind. Can't use the video camera. Turns on ok, but anytime I try to do something it becomes non responsive. I have tried a factory re set and that seems to have done nothing. Please Help!!
    04-13-2015 10:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-11934
    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    04-13-2015 11:35 AM

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