1. AC Question's Avatar
    I dont know if it´s just coincidence or not, but since I updated my Droid Turbo to Lolipop I am experiencieng a lot of problems with it. Sometimes my screen goes black and I have to turn it off. When I try to turn on, it stucks on the Motorola logo screen.
    There are other times I simply cant turn it off. I have to use Power + Volume Down, select Turn off because if I dont, it turns on by itself and stucks again on M logo screen.

    Sometimes it just turn on when I have 100% battery. I already tried to wipe cache, reseted to factory settings but I am still having those problems.

    I did a lot of research and I havent found anyone with all these problems at same time.

    Is my device defective?
    04-13-2015 06:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: https://motorola-global-portal.custh...p/30,6720,9277
    04-13-2015 10:30 PM
  3. Rafael Motoie's Avatar
    My friend, I already did this. I wrote that...
    04-14-2015 10:56 AM
  4. B. Diddy's Avatar
    Whoops! Sorry about that. I thought I had looked for it in your post, but clearly I missed it.

    The other thing to try is boot into Safe Mode, in case there's something you keep installing (after the factory reset) that's causing instability. https://motorola-global-portal.custh...p/30,6720,9277
    04-14-2015 11:15 AM
  5. jerrycau123's Avatar
    Did you reset your phone from the factory? try that.

    Posted via the Android Central App
    04-14-2015 11:36 AM
  6. Rafael Motoie's Avatar

    I did that. I wrote that too...

    B. Diddy,

    Didnt work too. It stucks on the M screen...

    Looks like I will have to replace it...
    04-15-2015 03:17 PM
  7. B. Diddy's Avatar
    Yeah, tough break. Hope the phone you replace it with works smoothly!
    04-15-2015 09:21 PM

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