1. AC Question's Avatar
    When I try to send a text with a picture attached I get an error saying I have a Low Account Balance. What is it and where do I go to correct the problem?
    04-16-2015 09:56 AM
  2. Rukbat's Avatar
    Pictures are sent by data. Evidently you don't have enough data left in your account. You'll have to buy more. (If this isn't a prepaid account, you'll have to change your data plan or wait until the next billing period.)

    It's a carrier account issue, not a phone issue.
    04-16-2015 02:37 PM
  3. davidr4948's Avatar
    I have Ting as my provider and it is a pay as you go deal. It says I can download up to 100 mb before I jump up to the next level. It shows I have only used 13 mb. Thank you for any help.
    04-17-2015 08:01 AM
  4. davidr4948's Avatar
    I found the problem. Under My Account there is an option for device settings, when I choose to edit it there is an option to send / receive pictures video and group messages. This was disabled and after I enabled it I could send attachments. Thank You for your help
    04-18-2015 09:01 AM

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