[Jen Johnson]

Hi, I have a Samsung Galaxy S5. The fingerprint unlock attempts reached their limit and it's requesting an alternative password, which I've forgotten. I have logged into the Android Device Manager but it is only giving me 3 options: Ring, Lock or Erase. The phone is located and connected to ADM but when I select 'Lock' and reset the password, it says that the phone is already locked so the new password isn't needed. Am I missing something? Is there not an option to UNLOCK a locked phone through ADM? Almost 2 hours on the phone to Samsung and they couldn't help. I really don't want to Erase my whole phone! Findmymobile.com doesn't work either because I hadn't registered my phone beforehand.