Nexus 6 Android L 5.1 issue (Ringtone sound is dead)

[bufflow]

Greetings All,

Guys I have one hell of a weird issue here...I'm using the great nexus 6 Motorola since I have updated the L 5.1 > an freaking weird issue came up which is the volume bar is not changeable even if I try to volume it up thru the settings its *turned off* meaning I can't also control it and of course for incoming calls no sound at all only the vibration despite that the speaker is working perfectly fine for all other apps, music etc.

The other strange thing here some times I can control the volume but even when I do still the ringtone for incoming calls is totally dead...this issue happens during the day between 5-6 times.

I looked for similar issue thru all out the network forums of nexus and android bugs/issues... there's nothing.

I'm really confused here and really appreciate any advice from you guys.

NOTE : I HAVE FORMATTED (FACTORY RESET) THE DEVICE TWICE BUT THE ISSUE STILL PERSISTS !

Kind Regards

Posted via the Android Central App

 

[B. Diddy]

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.google.com/nexus/answer/2852139?hl=en. This may still be helpful to do after a factory reset, because 3rd party apps are often automatically reinstalled after the reset, so the phone might not be completely pristine by the time you test it out again.

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.

 

[Owen Rubel]

I have same problem and I just got my new android phone. Doubt this is a application issue.

 

[SierraDas]

So what can I do about this issue? Any solutions?

 

[ashmath88]

So what can I do about this issue? Any solutions?

I went into my settings and under sound & notification there is a tab labeled "interruptions" click that and turn on all calls as priority interruptions. It fixed the issue for me. I hope this works for you all too. I have a Nexus 6.
Let me know if it does!

 

[Andrea Bertozzi]

I have the same problem. Nexus 6. I tried the suggestions of the previous posts before reading this and nothing has worked. No vibrate and no sound for incoming calls. Just a tiny bar that shows up that there is an incoming call - if one is watching the phone screen.