1. LoriWraz's Avatar
    Thank you for great information, no need to run to att, fixed by volume down and start buttons!!
    07-15-2015 10:50 AM
  2. Nuno Silva5's Avatar
    Same issue with my S6 with 5.1.1 . was resting in desk and didn't woke up. not even responded do charge or leds and nothing!!!
    tankfully, the restart combination down+pwr worked . almost believed it was dead...
    07-18-2015 01:45 PM
  3. Rachel Voigt's Avatar
    Same happens to me. Overnight on the charger most frequently. I wake up and my notification light is on but nothing works. Vol+Lock button for 7+ seconds lets me choose to restart the phone. Its really annoying though because sometimes i miss alarms because of it.
    07-20-2015 09:07 AM
  4. HJOhjo's Avatar
    Just have a same problem this morning like AC Question having problem.
    THANKS to LeoRex advise.
    AFTER press the following power button and down volume button together then the apps coming restart and back to normal again.
    What is going on actually?
    07-26-2015 11:43 PM
  5. Paul Shine's Avatar
    Getting the same issue but the reset is not working. Phone is only 3 days old. No modifications or custom roms. Left phone in car for five minutes came back and no screen. When I click the side button my screen flickers, not sure if that is the same?
    07-27-2015 06:56 AM
  6. Leon Rainbow's Avatar
    I have the Galaxy S6 and had the same problem and took it to the TMobile and got a replacement. It just happened again. Screen black non responsive with green blinking light..volume down and power button worked!!
    07-29-2015 08:40 AM
  7. Pankaj Dalvi's Avatar
    Hey Ram...

    i also faced same problem for my mobile. i am totally scared for facing that problem. i have taken S6 just 15 days back and seeing totally unrespondable mobile in hand... i just search on google and found this forum. thank you all of you.

    That Switch off key and volume up or down keys pressing together has worked.
    07-29-2015 11:57 PM
  8. duken0101's Avatar
    Hey guys!

    I've had my S6 for just under a month now, and got my first SOD. I was using my phone outside my house, went inside, and the screen is completely black, but the icons light up at the bottom. I realised that i could unlock my phone, turn the volume up and down, but nothing else, the screen remains black the hole time. When connected to the PC I found out that I could access my screenshots, which i had taken a couple by mistake while trying to reset my phone.

    Calling my phone goes straight to voicemail.

    So it sounds like the screen is screwed to me, but it was so random considering i was just using it before. The power + vol down doesnt work for me so i don't know what to do... Any suggestions?
    07-30-2015 01:30 PM
  9. Tony Smith12's Avatar
    your the best
    08-10-2015 10:11 PM
  10. galifreyDAN's Avatar
    Since this is the first page that shows up on this issue I'll write my experience here. Brand new S6 arrived yesterday. Yippee skippee! Wife spent evening and most of night setting it up, reloading contacts, apps, wallpapers, etc, Today, 24 hrs later, first experience with the Black Screen (SOD). Went online, checked several sites for advice. All said "Press Up volume/Power/Home keys." No joy. "Hold for seven seconds." No joy. "Face the North Star and recite ancient Indian prayer." No joy. Then someone in this forum, near end, said "Press Down volume/Power/Home keys." (Ancient Prayer optional) Joy!
    Bottom line: This is Not Acceptable. Should not happen. Especially systematically. Will have to wait for OS fix, I guess.
    Hope this helps. (Ancient Indian prayers are good for your soul anyway)
    08-20-2015 05:45 PM
  11. abdojaimi's Avatar
    I had the same problem minutes ago. I googled it and found this post. Pressing down volume + power + home keys made a hard reset and sorted this problem.
    Thank you for solution and I hope they fix it.

    S6 edge 5.1.1
    Zulfiqar Shah likes this.
    08-28-2015 12:36 PM
  12. Zulfiqar Shah's Avatar
    Hi all, my Samsung galaxy 6edge went to sleep (a.k.a. sleep to death), as advised earlier on this blog- I've used below key and the phone restarted again. Then, I've reset the factory settings.

    Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

    09-01-2015 09:34 AM
  13. Lauren Burns1's Avatar
    I have a galaxy s6 with verizon. This happened to me today after I unplugged my phone from my car charger. Entire screen was black, had a notification LED in the corner. I must have accidentally pressed all the buttons wrong because the phone ended up doing a master reset and coming back on after I held them all together. Then I had to restore from a back up. Hopefully it doesn't happen again, quite annoying.
    09-01-2015 11:40 PM
  14. ghost1010's Avatar
    Please guys my samsung s6 edge was working fine, i just went to get my clear coat today and i collected my phone back , it was perfect. i got home slept woke up, check my phone, was still fine. I bought a samsung r7 speaker so i turned it on to install on my phone. i check my phone its blinking like a white or blue light and screen is dark, no response. I call the phone, call goes through but it isnt ringing or trigger the phone screen to wake but means service is still on phone. I tried all kinds of hard restart, all types i know multiple times, no fix. is there anything i can do, in the worst case scenario, how do i get to flash it if that seems to be the only fix. thanks
    09-06-2015 01:04 PM
  15. Daniel Nielsen's Avatar
    thanks that helped me a lot
    09-13-2015 04:17 AM
  16. Mohamed Ben Othman's Avatar
    Hi everybody !

    Anyone has found the solution? I think the problem come from the new android update (5.1.1).
    I tried all solutions : wipe cache data, hard reset, recovery mode, etc..

    If anyone has a solution, please let me know..

    GALAXY S6 32GB
    09-16-2015 04:00 AM
  17. jayeshjmehta's Avatar
    LeoRex*said:04-24-2015*08:40 AM

    By the way.... if this is what I think it is, it is called the "Sleep of Death" or "SOD"... if you read around, you might see

    LeoRex thanks a lot this got me started am surprised samsung support could not do so.i forgot my password but went through the process so i can THANK YOU
    09-16-2015 01:18 PM
  18. momo4PB's Avatar
    Thanks for the note on holding the volume and power keys; worked for me!!
    09-17-2015 11:17 AM
  19. Richard Bustos's Avatar
    I think my phone might be in Sleep of Death, maybe something different? Placed it to charge last night at about 5% with the last thing I did being, a voice command for an alarm. Screen then turned off after success.

    I woke up to no alarm, I checked the wireless charger and the led was still red, and screen unresponsive. I've tried wireless charging and multiple other chargers. Tried the power vol. down combo for 7 seconds, 30 seconds, a minute. Tried volume up and volume down, power, and home in different combos.

    What worries me is that the phone is off, my calls go straight to voicemail and my watch is disconnected. No charging animations. The only thing that's on is the red charging led that won't go away, no way that it will drain the battery completely, I think that would help.

    10-03-2015 03:04 PM
  20. USMC6670's Avatar
    This is a bug in the samsung software.
    My s6 went to 2 percent last night and it may be tied to the power saver. I have a lock on my screen with a number. I figured I would be getting a new fone today as mine is only 2 weeks old so went to back it up on my PC. It needed to be unlocked so I used my old S4 next to it to unlock it to backup to my pc before taking to the store and was able to unlock it. It immediately went normal and my screen came back up.

    I would say never let it get below 15 to 20% and possibly turn off power saver.... There is nothing on the web about it and the manual is a joke. All you see is the white X in the lower right corner that goes away as you push the power button...and comes back on if you try to do anything. So it was a fluke that I was able to get it working but Samsung needs to fix this bug as it is a major one...this should never happen.

    If you have a password protect on yours and can figure where the buttons are you can unlock it and it will work again.
    11-17-2015 10:16 AM
  21. Erick Lin's Avatar
    Hi guys,

    Thank you for sharing the tips. My galaxy S6 edge is about 2 months old, the first two weeks, my samsung got SOD, black screen and blue light blinking.

    I have tried all combos listed in this forum, Volume down + power button, volume up+power button + home button, it did not work. Somehow it popped up the notification for reset after i gave up and considered returning the cell phone to seller.

    Today my cell phone got SOD again, the first one today, I push volume down + power button for about 10 seconds, it worked and restarted.

    Then 2 hours later after i left my cell phone at the sofa, it went to SOD and I touched the cell phone was warm hot.

    I tried all magic combos, it did not work. I plug it in with charger to electricity outlet, it did not respond anything. I also plugged it into my computer, my computer did not read the cellphone and it is still black the display.

    I hope it can go back to normal as I have not backed up yet my precious data (picture and video of my 1.5 years son).

    Please help! any suggestion will be highly appreciated. Thank you.
    11-17-2015 01:29 PM
  22. zaakzus's Avatar
    Greetings I also have a similar problem on my S6 edge. I left it to charge and came back. phone was working I answered a phone call and after the call the screen was black. even e touch screen is working cos i'm able to answer calls. but the screen has gone black. I thought maybe it was over heating / over charging since it was hot. I put it down for a whle. it became cold now so I did the force restart with the power and volume down buttons. phone restarts perfectly but I still don't see anything on the screen. still black. but everything is working on the phone. I need help pls
    11-23-2015 11:11 AM
  23. andyb117's Avatar
    You are a hero - fixed it first time for me!
    12-09-2015 02:27 PM
  24. imtiaz rasool's Avatar
    Hi, i m facing same issue, my s6 edge plus Go to Sleep to death, and i know how to restart it, but i want to find the cause of pfoblem, i cant replace phone as i bought used device, is there any crash log for android?
    12-22-2015 11:28 PM
  25. Rhumbo's Avatar
    Hi guys,

    My edge was acting up yesterday so I restarted and on the restart it began updating, so I left it for a while. It seems to freeze on this installation and was non-responsive, with just the box saying installing/updating, so i had to wait for it to run out of battery overnight.

    Btw I dont think ive tried to install or do anything dodgy with the phone.

    Charged it up and the green power box saying 100% was visible, so a decent sign I thought.
    Then turned it on and the opening android screen comes on for a couple of seconds. Then just a black screen, no response at all.
    The light flashes blue then green every second,

    I have tried:
    - volume down + power and it restarts to the android opening screen but then nothing after, same black screen with green and blue light.

    - I thought it was pressing all the buttons and a green screen came up warning me about installing a custom OS, saying press volume up to continue or volume down to cancel. So I pressed volume down and it went black again and I've not been able to get back to it since.

    Any thoughts guys? I'm supposed to have a date this afternoon and can only contact them through my phone. Feel very rude not replying! ha! Ant help would be much appreciated.

    Thank you!!
    01-02-2016 07:03 AM
69 123

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