1. AC Question's Avatar
    I got a used Tab2 (AT&T version) from a friend. It's been acting sluggish, so I went to do a factory reset. But it will not do it, whether I do it through the Settings menu, or by pressing the volume up + power combo.

    During the process where I attempt to reset, this screen comes up with a red android logo with a pirate eye patch. It talks about "Rooting SuperSU", but when I run the Root checker app, it says that the device is not rooted.

    So is it possible that it was partially done? Either way, how do I override the system & get back to a factory reset?

    As a side note, I'm relatively tech savvy, but have never rooted a device before and reading about the process gives me a bit of a headache! ;-)

    Thanks in advance for any advice!
    04-26-2015 08:58 PM
  2. mdatx85's Avatar
    Here's the screenshot of the restart screen...
    Tab2 won't allow factory reset, why?-2015-04-26-20.51.55.jpg
    04-26-2015 09:03 PM

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