1. AC Question's Avatar
    I got a pop up that says - Unfortunately package access helper has stopped. My screen is half black can't adjust the volume, email and messaging screens look different. Reboot doesn't help, now what??How do I get the update to finish?
    04-27-2015 09:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Uh-oh, that sounds a bit ominous. By half-black, do you mean one half of the screen appears non-functional?

    Try booting into Recovery and wipe the cache partition: http://support.t-mobile.com/docs/DOC-5744

    If that doesn't help, see if you can flash the firmware via Odin: http://forums.androidcentral.com/amb...interface.html. Find the proper firmware here: Firmwares - SamMobile
    04-28-2015 01:16 AM

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