[AC Question]

1 day after update, my clock crashed. Get error message: Unfortunately clock has stopped. Have been on chat with Verizon. Restarted, force stopped clock, cleared cache. Backing up data now. Told only suggestion now is to reset to factory settings . Any other idea?

[B. Diddy]

Welcome to Android Central! Did you only clear the Clock app's cache, or did you clear the system cache partition? https://support.t-mobile.com/docs/DOC-11017

[swdweeks]

Thank you. Have now cleared both, but still get same error message.

[B. Diddy]

Try booting into Safe Mode, to see if a 3rd party app is responsible. https://support.t-mobile.com/docs/DOC-9049

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[Planehopr]

***********Update*************POSSIBLE SOLUTION

5/9/2015

I just called Verizon Wireless tech support back. The guy had seen this problem once before and found a fix for it. I haven't seen this fix posted on any website, but it worked immediately. Please let me know if this works for you

Go to Settings--Date and Time--Select Date Format, and then choose a date format. Once I picked 'regional' the clock worked without the error "unfortunately, clock has stopped"

Before I tried clearing cache and doing a factory reset You don't have to do this if this "choose date format" works. Please comment and let me know if this helped you. I'm curious if this will work across the board. Maybe even for phones other than Samsung Galaxy S4. I'm stoked!