1. AC Question's Avatar
    when making phone calls, the screen goes black and I cannot get it back to do anything, must power phone off to disconnect call, the phone is an Alcatel onetouch idol 2s
    05-04-2015 05:35 PM
  2. AndroidHabit's Avatar
    That is a setting in the phone settings to turn off the screen while its near your face.
    You could also try checking your proximity sensor to see if its working.
    05-05-2015 12:54 AM
  3. Rukbat's Avatar
    It's probably the proximity sensor - sensing your face, then failing to stop sensing it. It's not a rare problem, it's not a common problem, but we've seen it often here.
    05-05-2015 01:48 AM

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