1. AC Question's Avatar
    My Galaxy S5 was dropped, and the screen cracked to where you cant use it or see it. The lights still flash on the phone, but it's unusable. I have many pictures, apps, and more so I want to be able to easily have everything on my replacement S5. I received my replacement, the same phone today. I downloaded Kies 3 to try an back it up, but it requires my passcode, a short pattern, to be entered ON THE DEVICE. Now I am unsure how I will be able to transfer the still working but messed up screen phone to the computer to put on the new S5.
    05-06-2015 06:11 PM
  2. Rukbat's Avatar
    The shop method is to temporarily plug in a working screen. If you can't find anyone to do that for you, you can try Recovering data using ADB (Post 22).
    05-06-2015 06:29 PM

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