1. rwalton159's Avatar
    I have set up a pattern screen lock on my moto g. Although I have it set for automatic lock the screen lock asking for the security pattern is not working. It did work on set up but not since.

    Is there an issue with this? Is there an alternative lock I can use?

    Thanks
    Richard
    05-08-2015 01:27 AM
  2. Javier P's Avatar
    I'm not sure if I understand your problem. Tell me a couple of things and I'll try to help you.

    Have you recently updated to lollipop?
    In settings - security, what do you have for automatic lock time and power button action?
    Have you set any option in the Smart lock section?
    Are you locked out your phone or just a swipe is enough to unlock it?
    05-08-2015 05:59 AM
  3. rwalton159's Avatar
    Thanks Javier
    Just updated to lollypop but never used security before.

    Screen lock is pin
    15 seconds automatically lock
    Power button lock is set to on
    No smart lock options used
    From screen off I press on button and just swipe up. So no request for pin.
    So at the moment I have a pin security and it does not work, so phone is not secure.
    05-08-2015 07:18 AM
  4. Javier P's Avatar
    From screen off I press on button and just swipe up. So no request for pin.
    Strange. And after swiping up aren't you prompted to enter the pin? Full access to your phone?

    Go to settings - security and tap on smart lock. Are you asked to enter your pin? You should.

    You could try to change your security access. Change to pattern, define one, confirm and exit. Lock your phone. If it doesn't ask for your pattern after swiping up then power your phone completely off wait a little bit and power on. Try again.
    05-08-2015 07:55 AM
  5. rwalton159's Avatar
    Sorted Javier. There was a conflict between the screen lock option in the windows 8 launcher I use.

    Thanks Javier
    Javier P likes this.
    05-08-2015 01:22 PM
  6. Javier P's Avatar
    Sorted Javier. There was a conflict between the screen lock option in the windows 8 launcher I use.

    Thanks Javier
    Welcome! Glad you managed to fix it.
    rwalton159 likes this.
    05-08-2015 03:16 PM
  7. vaishali goel's Avatar
    Hi Javier.. I'm also facing the same problem with my cellphone.. it's not safe at all..
    08-04-2016 08:39 AM
  8. Javier P's Avatar
    Hi Javier.. I'm also facing the same problem with my cellphone.. it's not safe at all..
    Hi, welcome to the forums. Could you give us more details? Have you already tried the different solutions posted in this thread?
    08-04-2016 08:46 AM
  9. Varun5495's Avatar
    Hello. I am facing this problem with my moto g4 plus phone
    Sometimes my phone won't lock automatically if left idle.
    I have adjusted it to 30 secs. It should sleep and lock accordingly. But it does not and the screen remains idle and on.
    I tried restarting my phone, the problem goes away but after some time I experience the same problem. Please help. Thank-you for listening.
    11-20-2016 02:33 AM
  10. belodion's Avatar
    Hello. I am facing this problem with my moto g4 plus phone
    Sometimes my phone won't lock automatically if left idle.
    I have adjusted it to 30 secs. It should sleep and lock accordingly. But it does not and the screen remains idle and on.
    I tried restarting my phone, the problem goes away but after some time I experience the same problem. Please help. Thank-you for listening.
    Welcome.

    Does the problem persist in Safe Mode?
    11-20-2016 06:23 AM
  11. bhavu_123's Avatar
    Hello. I am facing this problem with my moto g4 plus phone
    Sometimes my phone won't lock automatically if left idle.
    I have adjusted it to 30 secs. It should sleep and lock accordingly. But it does not and the screen remains idle and on.
    I tried restarting my phone, the problem goes away but after some time I experience the same problem. Please help. Thank-you for listening.
    12-01-2016 06:29 AM
  12. Javier P's Avatar
    Welcome to the forums. Have you already tried the different solutions posted in this thread? Smart lock options, safe mode ...? Also, go to settings - security - device administrators and see what apps are checked there.
    12-01-2016 06:39 AM
  13. chetan sindhe's Avatar
    Hello Everyone, Even I had the same issue with my G4 plus. To resolve it go to settings-Security-Trust Agents-Disable smart lock (google). Now the screen should be locked with the pattern or pin whatever lock options you have chosen.

    Hope this helps!!!
    04-25-2017 06:51 AM
  14. Rohit Adhikari's Avatar
    Hi, i am also facing the phone lock issue, so i have put security pin lock, my phone doesn't lock sometimes so it doesn't ask for pin when i swipe to unlock. It shows an (un lock symbol ,pic attached) when this issue(no pin when swipe to unlock) happens, and when i press that symbol then it locks up my phone, which setting is it?
    Attached Thumbnails Moto g screen lock issue-screenshot_20170603-103345.jpg  
    06-03-2017 12:06 AM
  15. Pramod257's Avatar
    I was also facing the same problem in my g5 plus.In my mob , after the display gets off (sleep duration 30 secs) and then when i press the side home button, the mobile diaplay gets on to home screen without even asking for password. Instead i have set pattern in my phone security setting. My mobile was not safe at all. I had 2 keep my mob switch off 4 protection from other people.
    06-16-2018 10:15 AM
  16. Pramod257's Avatar
    Well i had got the solution, everyone facing this problem might have made their smart lock on. So so go to SECURITY> TRUST AGENTS > SMART LOCK and disable it. It will work perhaps.
    06-16-2018 10:17 AM
  17. Sparta7867's Avatar
    Guys while trying all the said above steps my phone(Moto G4 Plus) still had issues after sleep and was not locking itself.

    Then after many tries, figured a thing, My phone Security Screen Lock was a PIN and this option doesn't have automatic Screen Lock timer. Changed it to a pattern and that worked.

    Hope this helps
    01-18-2019 01:28 PM

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