Why won't lolipop install?

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AC Question

Hello everbody! I have at&t galaxy note 3. I recently tried to get the lollipop update on my phone. The update file was successfully downloaded but when my phone tries to install the update, i would a message saying "Install Interrupted". I tried factory restoring my phone in hopes that the update would install but I still got the "Install Interrupted" message. Does anybody have any advice on how to get this update installed on my phone? Thanks!
 
Bring the phone into the carrier (or, if you're in the US, to a Best Buy store and look in the cellphone area for the Samsung rep) and ask if they can please update your phone. (If it's ever been rooted, it won't update - you'll have to flash a stock ROM first.)
 

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